Hand-Dyed Yarns It is the nature of hand-dyed yarns to be individual and imperfect.  Each skein is totally unique.  Please expect some imperfections with all of our hand-dyed products.  Even though I'm a very particular (Virgo!) dyer, variances can and will occur.  Our Gradual Gradient yarns may be slightly mottled; that is just the nature of the process.  Skeins dyed together (as one skein) will be listed together and should not need to be alternated when knitting. Please use our colourway galleries as a rough guide only!  Actual skeins will be shown in product listings and these may vary from the photograph shown in the galleries. Shipping and Insurance Please note that unregistered packages are not insured against loss, and we will NOT be held responsible for packages lost in the mail.  We strongly suggest that you register your packages by purchasing the "Registered Post" option here.  Registered Post is compulsory for orders over $75. Most of our stock is held separately at Shannon's; she is the one who mails out your orders.  Occasionally your order may include some products from Irene's and some from Shannon's.  We will endeavour to get the goods together for postage as soon as possible, however it may take a few days before this can occur.  You will be informed of any delays in shipping.. Shipping rates for Australian orders: Up to 500g -- $6.00 standard, $8.30 express. 500g to 3kg -- $10.20 standard, $11.60 express Registered Post (highly recommended) $2.80 extra. International orders will be quoted separately, but is generally calculated as actual cost plus $1 handling. Payments and Lay-By Generally, payment is expected within 7 days of ordering.  All orders must be paid for before they are shipped.   Details for Direct Deposit payments have recently changed and are now as follows: National Australia Bank (NAB) BSB 086-466 Account # 173288057 Our Paypal account email is payments@jollyjumbuck.net   We do accept Lay-By's if informed of your intentions before ordering.  A 20% deposit is required with the rest payable within 3 months.  If you do not complete your layby in this timeframe a portion of the deposit may be retained. Returns and Refunds We pride ourselves on providing the best products at a reasonable price.  If however, you are dissatisfied with your purchase, we do accept returns if informed within 7 days of receipt of goods.  Goods must be in original condition with ball bands and other packaging intact.  Buyer is responsible for return postage unless product is clearly faulty.  You may also choose to keep a not-up-to-scratch yarn with a partial-refund depending on individual cases. If you have any problems with any of our products, please contact us directly as soon as possible so that we may remedy the situation.  Please do not discuss your dissatisfaction on public forums etc until after you have contacted us.  We want our customers to be happy and will do everything in our power to have a 100% satisfaction rate. Environmental Policy We recognise that hand-dyeing yarn is a resource (water) hungry enterprise.  Whenever possible, we use rainwater.  To reduce the environmental impact of shipping yarn, we try to source our yarn as close to home as possible, while bringing you the best wool that the world produces.  We love our Australian wools and are always trying to source more.  We import popular undyed yarns like from Fleece Artist and Henry's Attic so that you don't have to.  All this adds up to less yarn kilometres.  We also recycle packing materials whenver practicable.